Shipping & returns
Shipping terms
Delivery to Mainland UK
Goods are shipped via Next working day or Standard delivery options using Royal Mail Tracked on all orders within size restrictions. DPD / EVRI are used for any orders deemed as oversized.
Items are sent using tracked services so you can keep an eye on your order every step of the way.
We are unfortunately unable to guarantee delivery times advertised by couriers.
We offer FREE SHIPPING for MAINLAND UK ONLY on orders over £195.
Non-Mainland
For the IOW, Northern Ireland, the Isle of Man, Outer Hebrides or Isles of Scilly, shipping rates are included as a guide. We will contact you should the actual cost need amending once your order has been weighed and measured. Should no further postage be required, your order will be dispatched via Royal Mail or EVRI.
Items are sent using tracked services so you can keep an eye on your order every step of the way.
We are unfortunately unable to guarantee delivery times advertised by couriers.
We offer FREE SHIPPING for MAINLAND UK ONLY on orders over £195.
Overseas Deliveries
Overseas deliveries attract an online charge of £45 for orders up to 29kg and £150 for orders more than 30kg.
These prices are used as a guideline only and could be subject to a refund / additional fee if required once a full quotation has been obtained.
Items are sent using tracked services so you can keep an eye on your order every step of the way.
We are unfortunately unable to guarantee delivery times advertised by couriers.
We offer FREE SHIPPING for MAINLAND UK ONLY on orders over £195.
Want a shipping price before ordering? No problem, just contact us and we'll get a delivery price straight back you.
Returns
We understand that it's not always easy to buy drumming gear unheard. That's why we offer a money back guarantee on goods bought from us. If for any reason you are unsatisfied with an item, then let us know within 14 days by visiting our returns portal here...
Make sure you have your order number and postcode to hand. Your order number can be found on your order confirmation email or within your “Account Dashboard” on our website under “Recent orders”.
For returns without fault, there will be a £10 returns processing charge for EVRI Drop-off or EVRI Collection depending on your preference. This will be deducted from your final refund and EVRI can take 5-10 working days to get the parcel back to us.
For any faulty items, no charge will be applicable.
If you’re using a Drop-off or our Courier service, the maximum length is 120cm and weight 15kg. For full details please visit https://www.evri.com/send/parcel-size-and-weight-guide
For Parcels exceeding this size, we can arrange DPD to collect from your home/work place for £20 covering multi box items and parcels up to 30kg.
Alternatively should you wish to source your own returns courier, simply let us know when you have sent the parcel and when you are expecting it to be with us.
If you have any questions, please feel free to contact us on 01329 834012
We hope this gives you the confidence that buying from us is easy!
