Shipping & returns

Delivery to Mainland UK

Goods are shipped via either DPD Next Day/Evri Standard / Royal Mail to UK MAINLAND ONLY. All non-mainland will be shipped EVRI regardless of shipping method chosen as explained at checkout.

Items are delivered fully insured and if checked out with DPD, the courier company sends a Text/Email alert on the morning of delivery giving a 1 hour delivery slot...so hopefully you don't have to wait in all day!

PLEASE NOTE: Orders placed on Friday until 1pm and checked out with DPD - Next Day will be delivered on Monday. Orders placed over the weekend will be shipped on Monday.

We are unfortunately unable to guarantee delivery times.

Shipping rates for Mainland UK ONLY are FREE over £195.

 

Non Mainland/Overseas Deliveries

For the IOW, Northern Ireland, the Isle of Man, Outer Hebrides or Isles of Scilly, shipping rates are included as a guide. We will contact you should the actual cost need amending once your order has been weighed and measured. Should no further postage be required. Your order will be dispatched via EVRI

For Overseas deliveries, we'll shop around for the best delivery price, then get back to you (usually the same working day). If you're happy with the price, we'll charge the extra shipping and get your order on its way.

Want a shipping price before ordering? No problem, just contact us and we'll get a delivery price straight back you.

 

Returns

We understand that it's not always easy to buy drumming gear unheard. That's why we offer a money back guarantee on goods bought from us. If for any reason you are unsatisfied with an item, then let us know within 14 days by visiting our returns portal here...

Make sure you have your order number and postcode to hand. Your order number can be found on your order confirmation email or within your “Account Dashboard” on our website under “Recent orders”.

For returns without fault, there will be a £10 returns processing charge for EVRI Drop-off or EVRI Collection depending on your preference. This will be deducted from your final refund.

For any faulty items, no charge will be applicable.

If you’re using a Drop-off or our Courier service, the maximum length is 120cm and weight 15kg. For full details please visit https://www.evri.com/send/parcel-size-and-weight-guide

For Parcels exceeding this size, or for any questions, please contact us on 01329 834012

We hope this gives you the confidence that buying from us is easy!

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