Shipping & returns
Delivery to Mainland UK
Goods are shipped via DPD on a Next Day service (if ordered before 2pm.) Items are delivered fully insured and the courier company sends a Text/Email alert on the morning of delivery giving a 1 hour delivery slot...so hopefully you don't have to wait in all day!
PLEASE NOTE: Orders placed on Friday until 1pm will be delivered on Monday. Orders placed over the weekend will be shipped on Monday for delivery on Tuesday.
We are unfortunately unable to guarantee delivery times.
Shipping rates for Mainland UK are FREE over £95. Otherwise, £4.99 for small/lightweight parcels and £8 for all standard parcels.
Non Mainland/Overseas Deliveries
For the IOW, Northern Ireland, the Isle of Man, Outer Hebrides or Isles of Scilly, shipping rates are included as a guide. We will contact you should the actual cost need amending once your order has been weighed and measured.
For Overseas deliveries, we'll shop around for the best delivery price, then get back to you (usually the same working day). If you're happy with the price, we'll charge the extra shipping and get your order on its way.
Want a shipping price before ordering? No problem, just contact us and we'll get a delivery price straight back you.
We understand that it's not always easy to buy drumming gear unheard. That's why we offer a money back guarantee on goods bought from us. If for any reason you are unsatisfied with an item, then let us know within 14 days, just repackage it and return to us for a part-exchange or refund- you just pay the shipping.
Call us or email customer services at [email protected]
Return collections can be organised by us on your behalf from DPD at a cost of £15.
We hope this gives you the confidence that buying from us is easy!